Refund Policy

Shop with confidence

If your order is not fulfilled in time, recharge fails, you are charged twice, or the product differs materially from the listing, contact support for a refund. We are available 24/7 and will handle your request fairly and promptly.

1. Overview

ULifes is committed to a safe, transparent checkout experience. After you pay, we fulfill your order as quickly as possible. If fulfillment fails due to platform or system issues, you may request a refund. Virtual goods usually cannot be reversed once delivered—please double-check account details before checkout. That does not mean “no refunds ever”: unfulfilled, failed, or incorrectly charged orders are covered below.

2. When you can request a refund

Order not fulfilled / long delay

If recharge or delivery is not completed within the timeframe shown on the product page, you may request a full refund.

Recharge or order failed

Payment succeeded but the order failed or credit never arrived—we will refund in full after verification.

Duplicate charge

If a system error charges you twice for the same order, we refund the extra amount.

Material mismatch

If what you received differs materially from the product description, you may request a refund with supporting evidence.

Payment error with deduction

If funds were deducted without a valid order, we refund to the original payment method (balance or on-chain).

3. How to request a refund

Getting help is straightforward:

Sign in and open My Orders
Contact online support or email with your order number and reason
Provide screenshots or other evidence if requested
Our team usually reviews within 3-5 business days
Approved refunds return to the original payment source (balance refunds go back to your account balance)

4. Refund timing

Review: usually 3-5 business days

Arrival: 1-10 business days after approval, depending on payment method

Balance refunds are credited immediately; on-chain refunds return to the originating wallet and depend on network confirmation.

5. When refunds are usually not available

Industry standard for virtual goods—once credit or membership is successfully delivered and usable, third parties typically cannot reverse it:

Mobile credit or data already credited
Membership already activated or renewed
Game currency or vouchers already issued to the account
Digital goods already redeemed or consumed

Before you checkout

Please verify phone numbers and account details carefully. If credit is sent to a wrong account because of incorrect information you entered, recovery is usually not possible.

6. Other notes

Cancel before fulfillment: contact support if processing has not started
Wrong account entered: users are responsible for verifying details before payment
On-chain transfers: blockchain transactions cannot be reversed on-chain, but platform-side errors are handled under this policy
Balance payments: unfulfilled orders can be refunded to account balance

7. When a refund may be declined

We may be unable to refund after verification, but we will still try to help:

Credit was successfully delivered and is usable
Request is outside a reasonable window without valid evidence
Fraud, refund abuse, or Terms of Service violations

8. Disagree with the outcome?

You may contact support within 7 days of our reply to request a review. We will re-examine your case and share a final decision.

9. Contact support

Questions about refunds? Reach out anytime—we are here to help:

📧 Email: support@ulifes.com

Last updated: June 2026. This Refund Policy may be updated from time to time; the latest version will be posted on this page.