Refund Policy

1. Overview

ULifes aims to provide a satisfying shopping experience. Because virtual goods have unique characteristics, refund eligibility depends on the specific situation.

2. Non-refundable items

The following items are generally not refundable once purchased and fulfilled:

• Mobile top-ups
• Streaming membership renewals
• Music membership renewals
• In-game purchases
• Digital courses and educational resources
• E-commerce vouchers and coupons
• Any virtual product that has already been used or consumed

3. Situations where refunds may be considered

In limited cases, a partial or full refund may be possible:

4. Refund request process

If you believe your order qualifies, please follow these steps:

1. Sign in and review the relevant order
2. Submit the refund request with the reason
3. Provide supporting evidence if needed
4. Wait for the request to enter review
5. Our team reviews requests within 3-5 business days
6. Approved refunds are returned to the original payment source

5. Refund timing

6. Special cases

• Incorrect account information after submission: users are responsible for the accuracy of the provided account details
• Used products: not refundable
• Customer-requested cancellation: must be requested before fulfillment starts
• Confirmed blockchain transfers: on-chain crypto transactions cannot be reversed

7. When refunds are denied

Refunds may be denied in the following cases:

• The product has already been used, redeemed, or consumed
• The request is made after the eligible refund window
• False or misleading information is provided
• The order is linked to fraud or unlawful activity
• The request violates our Terms of Service

8. Appeals and complaints

If you disagree with a refund decision, you may contact our support team within 7 days and request a review.

9. Contact support

If you have questions about refunds, please contact us through one of the following channels: